About AHI

Services

IT Services

Services Overview

Software Licensing

Telephony Integration

Digital Imaging

Network Management

Order Online

HP Store

Hardware/Software Office Supplies

Government Buyers Only

Online Training

Kids Corner

Warranties/Disclaimers

Teaming Partners

Service Offerings

We offer flexible and complete service solutions that ensure our customers' systems and their technology investments are protected. As a partner to more than 100 industry-leading manufacturers, we are positioned to provide more than 9,000 different services. We can sell you one of our existing services or tailor a service to fit your needs. You're sure to find the perfect combination in the services we provide. Select from:

Help Desk | Operating Systems, Applications, Hardware, Software, Networks

Installation / Configuration | Desktops, Servers, Networks

Maintenance / Warranty | Extended and Post Warranty Service, Multimanufacture Coverage

Network Management | Remote Network Management, Server Management

Professional Services | Consulting, Analysis, Design, Project Management

IT Training | Instructor Led, Self-Study

Help desk products are available as per-incident cards or points. Customers may purchase help desk coverage for thousands of seats per year or thousands of incidents per month. Technical and non-technical help desk support is available. For customers who require first- or second-tier call support, we offer in-house help desk support. Installation Modular, flexible installation and start-up packages are available for hardware and software installation. Installation services provide our customers with on-site technicians to install desktop systems, printers and server systems. Once an installation is complete, the technician also will verify that the system is booted and running properly. On-site technicians are available for simple installations and complex network installations.

Maintenance
Maintenance, which includes warranties, extended and upgrades, is available as an extension or an upgrade. Extensions extend the coverage beyond the term specified by the original manufacturer's warranty. Warranty extensions are generally purchased at the time of purchase or within 90 days of purchase. Warranty upgrades ensure a faster response than the standard warranty. Your customer may choose to upgrade to same-day response or extend availability hours from 8x5 to 24x7. Upgrades also include remote notebook support. Products no longer covered by manufacturer warranties may be covered by post-warranty maintenance service contracts. Single-manufacturer and multi-manufacturer contracts are available.

IT Training
IT Training will help you get the most from your solutions. Training can be delivered in mediums such as self-study and instructor-led classroom training. Automated Horizons provides the following categories for IT training:

• Business skills
  
• Certification
  
• Applications
  
• Networking
  
• Databases
  
• Internet and e-commerce
  
• Programming
  
• Products
  
• Telephony/CTI Network Support

Automated Horizons offers a suite of services that help network administrators to manage diverse systems and applications. Comprehensive management capabilities support the total IT environment, including applications, desktops and servers. Complete management services are also offered for LANs and WANs. Be sure to ask about our network and life cycle management services. Automated Horizon’s Technology Solution Center (TSC) is your hub for hardware, software and networking service. Leading manufacturers' products and more than 150 software applications are supported by the TSC. Use it to address the multiple service needs of your organization in a single call.